I first contacted hyper ride to give me some advice on buying a surf board for my 9 year old daughters Xmas present, the staff behind the phone we really helpful and answered every question I had. The second time I contacted hyper ride was about shipping and again everything went well. Needless to say my daughter enjoys her new surfboard and rides the sleek waves in mangawhai. By the way shipping was incredible as well it came in 2 days. Once again thank you very much hyper ride, I will definitely recommend this company to my friends and family.